We at Proteva Bio, offer Free Shipping for orders over $600
We offer fast and reliable international shipping with estimated delivery times and shipping costs as follows:
United States: 5-14 business days, $50, prices subject to change based on tariffs or government regulations
Canada: 7-12 business days, $50 Shipping.
United Kingdom, Australia, France, East Asian countries: Approximately 7 business days, $50
Mexico: 20-30 business days, $50
Other Countries: 10-15 business days, $50
At this time, there are no active tariffs or restrictions impacting deliveries to the United States. However, due to ongoing global tensions and shifting international trade policies, this could change without notice.
Please be aware that if new regulations are introduced, they may affect future shipping timelines or fees. We’ll always keep you informed and work with you to avoid any disruptions.
If your order has not yet been shipped, you may cancel your order by contacting us at info@protevaresearch.com for a refund. Refunds may be requested up to 30 days after and order is placed.
Once an order has been placed and your item(s) have been shipped, there will be no refunds issued.
Contact Us for bulk or special orders. Our dedicated & friendly staff will work with you to satisfy any special requests.
Your satisfaction is our priority. For any questions or concerns regarding your shipment, a damaged product, or a missing item, please contact our dedicated support team before taking any other action.
Email: info@protevaresearch.com
Processing Time: Orders are typically processed and handed to our shipping carriers within 3-5 business days (Monday-Friday, excluding holidays). In rare cases, high order volume may cause a slight delay. You will receive a shipping confirmation email with your tracking number once your order is on its way. Please check your spam/junk folder if you do not see it. PLEASE NOTE – From time to time items will be backordered, so this may also delay your shipment.
Carrier Partners: We partner with trusted carriers like USPS, UPS, and FedEx to ensure reliable delivery. After your package leaves our facility, it is in the hands of the carrier. While we monitor shipments, we cannot directly control transit times or handling once the carrier has possession.
Tracking Your Order: For the most accurate and real-time updates on your package’s location and delivery estimate, please use the tracking number provided and check the carrier’s website directly.
Shipping Insurance: Shipping insurance is included on all orders. This insurance protects against packages that are lost or damaged by the carrier during transit.
All Sales Are Final – No Returns or Exchanges: Due to the sensitive nature of our research products and the potential for tampering, all sales are final. We do not accept returns or exchanges for any reason once an order has been placed. Please review your order carefully before completing your purchase.
Damaged or Defective Items: We stand behind the quality of our products. If an item arrives damaged or is suspected to be defective, you must notify us within 3 days of delivery. If you believe the product to be defective, we require proof of this with an HPLC test result from an accredited lab. Anecdotal claims will not be accepted. We will require clear photographic evidence of the issue. Upon review and approval, we will, at our discretion, issue a replacement or a refund for the affected product.
Missing Items: If your order is missing an item, please contact us within 3 days of delivery with your order number and details of the missing product. If we verify the claim, we will promptly ship the missing item to you. We use a checklist, double verification standard and photographs to verify these claims, and we keep a photograph of your order on file for 3 business days.
Fraud Prevention: To protect our business from fraudulent claims and ensure order accuracy, we photograph all packages with their shipping labels before dispatch. For high-value orders, a signature will be required upon delivery.
We are confident in the purity and quality of our products.
If you choose to have a product tested by an accredited, third-party laboratory and the Certificate of Analysis (CoA) shows a purity of less than 95% or a quantity more than 10% under the labeled dose, we will cover the cost of the test and issue a full refund, store credit, or replacement for that product. Anecdotal claims will not be accepted.
Important Notes:
Filing a chargeback without first contacting our support team to resolve an issue is a serious matter.
If you initiate a chargeback:
